The role: Regional IT Support Analyst
We are looking for a Regional IT Support Analyst to join our IT Support team in New Jersey, Cherry Hill.
This role will require the successful candidate to work on site from the Cherry Hill office Monday to Friday.
Are you our next star player?
As Regional IT Support Analyst , you will deliver professional technical services for gaming platforms. This role acts as a technical expert working with product owners, solution architects, project managers, QA analysts, developers as well as with third party vendors.
As a team we are results oriented and rely on good communication to achieve success.
Why we need you?
As our IT Support Analyst, you will provide IT service and technical support to the local office and other locations as the need arises. The endpoint software and hardware servicing and support will be your main responsibility. We always strive for customer support excellence and you will have full ownership of jobs assigned and keeping customers up to date. To record all work and actions in, and maintenance of, you'll be using the Jira Service Desk system. There might be occasional travel to provide IT support at global live events.
Who we’re looking for
As an IT Support Analyst, you have meaningful experience gained in a similar role within an IT environment. Multitasking and IT service skills are some of your greatest assets. Occasionally you might be required to work out of hours.
You can prioritize and work within tight time scales in order to meet deadlines
You will be working as part of a team, but we are looking for a self-starter able to make progress with attention to detail minimal supervision
You exhibit problem solving and analytical skills and the ability to work on own initiative and seek support/guidance when appropriate
You communicate easily with both technical and non-technical staff and have excellent customer service skills.
You have a deep understanding of IT Security fundamentals
You have experience with Microsoft Windows 10 and Apple Mac devices in a Windows Server domain environment
Your experience also includes supporting personal IT equipment such as laptops, monitors, tablets, smartphones and other peripherals
As the ideal candidate, you will have:
Familiarity with ITIL and IT networking and communication protocols and solutions
Previously worked with virtual environments such as VDI
Some working experience with Asterisk PBX and Microsoft Windows 10 in a Windows Server domain environment
You are available for on-call work
About the Group
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.
We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.
We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: firstname.lastname@example.org
Please note we cannot accept general applications; this inbox is just for providing support to those who need it.
Want a seat at the table? Apply now!
We will aim to respond to you as soon as possible. If you’re the right fit for the role, you will be invited to a zoom interview.
Find your passion with PokerStars.