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Poker Operations Associate

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The role: Poker Operations Associate

We are looking for a Poker Operations Associate to join our fast-growing team based in our Cherry Hill office

This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission aligned.

Are you our next star player?

Our roster has an opening with your name on it! The Poker Operations Associate is an advocate for poker and primarily responsible for the configuration of scheduled tournaments, ring games, Sit & Go, etc. across PokerStars' North American platforms. They communicate with both internal and external customers as necessary and contribute to team decisions made regarding in-client offerings, promotions, features, and policies.

Why we need you:

Everyone on our team has a part to play, your responsibilities will include:

  • Script and deploy poker games, appropriately configuring attributes such as payouts, betting structures, etc.

  • Service internal customers in CRM, Marketing, Live Events, and others by advising on tournament attributes, ensuring compliance with team and company policies, and creating requested games accurately and on time

  • Offer input to management on day-to-day poker operations

  • Actively communicate with other team members to ensure that all tournaments are created consistently and accurately with principles and standards of the Poker Operations department

  • Recommend changes to the poker offering to optimize it to USA and state-specific needs based on liquidity and player preferences

  • Provide timely reports regarding performance to management as required

  • Closely review and recommend changes to tournament guarantees based on participation

  • Handle escalations from Customer Support for a variety of poker and software/technical issues

  • Research and submit technically proficient bug reports when a problem with the gaming software or back office tools is discovered

  • Assist in the creation, development, and execution of compelling, player focused offerings and promotions

  • Maintains awareness and derivers insights through following industry news, competitor activities and developments in the poker, gaming, and at-home entertainment sectors.

Who are we looking for:

The Associate will have experience in ideally a gaming, operation, analytics, CRM or marketing role. You also have a bachelor’s degree or equivalent, or commensurate online gaming industry experience. You will have exhaustive knowledge of poker, including all game and betting variations, including trends, online operators, and offering, and understanding of the basics of game theory.

As the ideal candidate, you will have:

  • In-depth knowledge of the PokerStars client, including features and promotions

  • Significant experience playing online poker

  • Excellent communication and interpersonal skills both in-person and across various digital formats

  • Exceptional written communication skills, with the ability to convey complex ideas and arguments clearly and efficiently in writing

  • Willingness to work long and often unusual hours

  • Intermediate or better Microsoft, Excel Power Point and other business productivity software skills

  • Prior experience interacting with complex systems (Proprietary software, basic HTML, Notepad++, Python experience is a plus)Ability and willingness to educate internal partners on the nuances of poker

  • Mission driven and team focused with demonstrated ability to work independently on assigned tasks and projects

What's in it for you?

Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus.

Your package will include:

  • 100% paid health, dental and vision insurance for you and a substantial employer contribution towards your qualified dependent coverage

  • 6 weeks+ paid leave

  • life assurance, and short term and long-term disability, at no cost

  • a generous 401(k) plan with a 6% employer match and no vesting or waiting period

  • a personal interest allowance to let you learn something new or pursue a hobby

  • looking to extend your family? You will receive a cash gift of $1,500 for your new addition whilst working for us

  • 26 weeks primary (maternity) carer leave at 100% pay & secondary carer leave pay (paternity) at 100% pay

  • in-house training and development to develop your skills, progressing your career

  • free fresh fruit, snacks and drinks in the office

  • wellness initiatives

  • social events.

About the Group

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact:  talent@flutterint.com

Want a seat at the table? Apply now!

Poker Operations Associate

  • New Jersey Office
  • CW Group
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