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Senior Product Owner - OpTech

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The role:

We are looking for a Senior Product Owner - OpTech to join our Operations Technology team in Sofia or Dublin.

The Customer function at PokerStars exists to transform customer experiences. We believe the best way to achieve this is through a customer centric, hypothesis led, data driven, outcome focused approach, where there is a risk tolerance for failure. The Customer function plays a critical role in the performance of the PokerStars business, and Flutter International more broadly.

Are you our next star player?

Reporting into the Head of Platform Automation & Operations Technology, the Senior Product Owner for Operations Technology is a key role within the Platform Automation & Operations Technology function and the organisation at large. You will lead a team of product owners who are responsible for managing backlogs in Agile Squads (SCRUM) across 4 squads.

To help deliver on the end state vision for the OpTech platform, you will work lead a team of Product Owners working alongside Product Managers and Technology peers and get support from cross functional teams including data scientists, engineers, designers, and business partners. You will drive an agile approach and ways of working into the squads through the team of Product Owners.

In the role you will master the multiple complex product and operational domains that we operate in, ensuring our platform can support the global scale of the division and the vast array of customer experiences offered by PokerStars.

You will take a leading role in big bet initiatives / programmes of work, ensuring requirements are clear before disseminating down to the squads through the team of Product Owners. Thus, ensuring there is a consistent approach to managing cross tribe work and that no requirements are missed.

You will inspire a culture of growth across the customer and product function, one that encourages experimentation and curiosity as well as a constant desire to improve in any and every area.

This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.

Why we need you

As a Senior Product Owner in Operations Technology, you will lead a team of Product Owners to help deliver the product strategy and vision for the areas impacted by the OpTech Platform Squads over the short, medium and long term in the context of outcomes which align to the overall set of Customer outcomes, and Flutter International strategy.

The Operations Technology team has recently completed, and agile transformation and the Product Owner role is a new role in the system. The challenge for this role is to build out a team of Product Owners and driving agile mentalities and WOWs while driving consistency in the WOWs and reporting mechanisms across the system.

As a gate keeper into the OpTech pipeline you will require a high-level understanding of the entire operations technology stack to ensure work ends up in the correct squad.

The role requires deep collaboration with peers in product, technology and customer operations to ensure our ways of working and process for accepting work are conducive to hitting the longer-term strategic goals and outcomes.

Key accountabilities include

  • Lead a team of Product owners, making sure they each create and own their squad’s backlog and manage the priorities ensuring they deliver value to the business. You will create an environment that supports each Product Owner and squad in aligning to reach their goals
  • For bigger pieces of work, especially those that are across multiple squads be able to take understand the needs of the requestor and be able to split the work as needed between squads, ensuring the Product Owners all understand the bigger picture associated with the piece of work they are working on
  • Drive an agile mindset to breaking down complex initiatives so that business value can be released in an incremental way
  • Drive consistency in ways of working for Product Owners across all the OpTech squads
  • Drive consistency in reporting against roadmap plans across all the OpTech platform squads
  • Be a gatekeeper for requests, ensuring requests are well understood, have proper governance and roadmap priority before they are handed off to Product Owners in relevant squads to deliver
  • Ensure consistency around communication between squads and partners and provide consistent levels of transparency
  • Manage cross squad dependencies as well as cross team dependencies

Who we’re looking for

Education, Qualifications & Experience

  • At least 7 years’ experience as a leader of a large product organization in a complex company
  • Have had multiple roles being directly responsible for the creation of customer-facing products with large teams under your leadership, consisting of designers, product, project managers, technology
  • Familiar with, and a practitioner of modern approaches to product development methodologies
  • Strategic problem solver with the ability to prioritise and translate into practical outcomes and key results
  • Excellent numeracy and analytical abilities
  • Experience in managing and leading a team
  • Excellent interpersonal and partner management skills

Technical Skills

  • Work with the Automation & Operations Technology LT to contribute to overarching technology strategy choices
  • Challenge and influence technology and standard methodology decisions throughout customer experience
  • Ensure the team understands the impact of broader Technology choices and trade-offs
  • Work with partners and 3rd parties to prioritise enhancement and optimisation opportunities
  • Understands product evolution in the sector
  • Contribute to the definition of the Automation & OpTech Strategy to which OpTech is a key part of

Behavioural Competencies

  • Customer centric: Empathy for the user and a passion for building customer-centric products
  • Openly curious: Willing to question preconceptions and bring new ideas
  • Outcome focused: achieves outcomes that drives both customer behaviour and performance with high levels of energy and enthusiasm
  • Data driven: Led by the appropriate use of data to get to insight and drive decision making
  • Decision quality: makes quality, long and short-term decisions considering various inputs
  • Collaborates: is a standout colleague - works with others across the organisation to get things done
  • Bias to action, ownership, and an honest and blame free approach to problem solving

What’s in it for you?

Our experience-based salaries are competitive.

Your package will include:

  • Discretionary annual performance bonus
  • 30 days paid leave
  • Health and Dental Insurance for you, your partner and your children (if you all live at the same address)
  • Personal life insurance and disability coverage
  • A personal interest allowance to let you learn something new or pursue a hobby
  • External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career
  • Looking to extend your family? You will receive a cash gift of 1,000 BGN for your new addition whilst working for us
  • 26 weeks Maternity leave at 100% pay & 4 weeks secondary leave pay (paternity) at 100% pay
  • A sports’ card membership valid across the country
  • In-house yoga and gymnastic classes, as well as dances
  • Discounts as a compliment form us among different services
  • Monthly lunch and travel allowance
  • Free snacks, fruits and drinks in the office

About the Group

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact:

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.

Want a seat at the table? Apply now!

We will aim to respond to you as soon as possible. If you’re the right fit for the role, you will be invited to a phone/zoom interview.

Find your passion with PokerStars.

Senior Product Owner - OpTech

  • Bulgaria Office - Goldline
  • Commercial Group
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