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Operations Analytics & Intelligence Business Analyst

Mast Jobs

The role: Operations Analytics & Intelligence Business Analyst

Job Purpose

The Operations Analytics & Intelligence Business Analyst role will be responsible for providing reporting and insight into the performance and effectiveness of the customer facing touchpoints and contacts. This involves Help Centre data points through Google Analytics, understanding the Customer Journeys also via Google Analytics (incl. Community Forum data points) but also distinguishing where possible what is a pre-contact touch point, what is a post contact touch point, and in general transactional data.

Key Responsibilities

  • Content analytics including usage and effectiveness

  • Customer journey analytics

  • Promoting insight driven decision making

  • Delivery of advanced analytical projects within a fast-moving environment

  • Monitoring business performance through understanding the complex interaction of multiple KPIs

  • Application of data to areas such as contact mitigation, A/B testing or for ROI analysis

  • Extracting and analysing very large and multi-dimensional data sets

  • Driving insights and working closely with stakeholders to support Operational projects

  • Provide ad-hoc analysis and insights as required

  • Maintenance of internal DBA


  • Extensive analytical skills and experience, including a minimum of three years relevant work experience

  • Good knowledge of Google Analytics and Google DataStudio

  • Advanced knowledge of Microsoft Office (Access, Excel, PowerPoint etc.)

  • Medium/Advanced knowledge of Python

  • Medium to advanced knowledge of SQL and BigQuery

  • Medium/Advanced knowledge in extracting and manipulating large datasets using SQL / MicroStrategy (or similar)

  • Ability to deliver high quality work under pressure of deadlines

  • Ability to clearly communicate ideas and results to non-technical business people, both written and orally

  • Ability to see the "big picture", evaluate the business impact of issues and prioritize among many requests

  • Ability to turn complex concepts into actionable recommendations

  • Extensive statistical analysis


  • Degree in the quantitative areas or a minimum of three years relevant work experience

  • Knowledge of Payments, Support, Security or Operational Practices

  • Knowledge of Transversal knowledge base

  • SEO experience

  • Practical experience with statistical tools (MicroStrategy, SSRS/SSIS, R, Python, SPSS, SAS, R, KNIME, other)

  • Knowledge of the online Poker / Casino/ Sportsbook industries

  • Experience in data mining / advanced analytics (clustering, regression, predictive models or similar)

Your package will include:

  • Discretionary annual performance bonus

  • 30 days paid leave

  • Health and dental insurance for you, your partner and your children (if you all live at the same address)

  • Personal life insurance and income protection

  • The option to join our company pension scheme

  • A personal interest allowance to let you learn something new or pursue a hobby

  • External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career

  • Looking to extend your family? You will receive a cash gift of 1,000 EUR for your new addition whilst working for us

  • 26 weeks Maternity leave at 100% pay & 4 weeks secondary leave pay (paternity) at 100% pay

  • Daily lunch credit, free fresh fruit, snacks and drinks in the office

  • Cash allowance for lunch.

  • Access to an on-site gym

About the Group

Flutter International is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible, and ultimately sustainable way.
We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.
We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact:

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.

Want a seat at the table? Apply now!
We will aim to respond to you as soon as possible. If you’re the right fit for the role, you will be invited to a phone/zoom interview.

Find your passion with Flutter International.

Operations Analytics & Intelligence Business Analyst

  • Saint Julian's, Malta
Apply Now

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