The Role: VIP Host Associate at PokerStars USA
PokerStars USA is looking for a VIP Host Associate to join our US Gaming Team to assist and support our most valuable customers, reporting to the US VIP Manager.
This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission aligned. We are looking for a candidate located in the Greater Philadelphia region, so they can commute to the office when needed at Cherry Hill, New Jersey.
Are you our next star player?
As a VIP Host, you are personally interested in poker and casino games, and will help support a portfolio of high-net-worth customers who share your excitement. After initial interaction with these customers, you will build strong relationships to increase their loyalty and provide an excellent all-around experience. This position will be in a customer facing environment that requires a good understanding of elite VIP service and a genuine passion for the online gambling industry, and prides themselves in being detailed, reliable, and consistent.
Why we need you
Reporting directly to the US VIP Manager, the VIP Host will:
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Support a portfolio of High Value Players
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Fulfill weekly comp and bonus initiatives for players
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Provide an enhanced proactive one stop service to encourage loyalty
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Develop relationships and offer tailored rewards through regular correspondence
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On-board new VIP players into the ecosystem and educate them on the benefits within our VIP program
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Work alongside our Product, Operations, Marketing, CRM, and Live Events teams to enhance player experience.
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Meet pre-determined productivity, quality, and service level agreement targets
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Meet and host VIP customers in-person at hospitality events as needed both locally and via occasional regional travel
Who We’re Looking For
Your experience
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Minimum of 2+ years of high-end, customer service experience in either casino gaming, iGaming, or a luxury retail environment
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Demonstrated examples of elite verbal and written communication skills
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Evidence of exceptional organizational skills, trustworthiness, and consistent output
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Basic understanding of MS Excel and an ability to leverage our analytical tools to grow customer engagement
Preferred skills
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Direct prior experience as a casino host for either an online operator or at a land-based casino
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Understanding of key casino game rules, poker game rules, and VIP metrics terminology, and an ability to have “casino fluent” conversations with our customers about their activity
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A genuine and personal interest in playing poker, online casino gaming, or sports betting
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Self-starter able to set and meet their goals regularly with minimal supervision
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Willing and able to work non-traditional business hours during special events or business critical circumstances
What's in it for you?
Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. Your package will include:
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100% paid health, dental and vision insurance for you and a substantial employer contribution towards your qualified dependent coverage
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6 weeks+ paid leave
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life assurance, and short term and long-term disability, at no cost
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a generous 401(k) plan with a 6% employer match and no vesting or waiting period
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a personal interest allowance to let you learn something new or pursue a hobby
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looking to extend your family? You will receive a cash gift of $1,500 for your new addition whilst working for us
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26 weeks primary (maternity) carer leave at 100% pay & secondary carer leave pay (paternity) at 100% pay
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in-house training and development to develop your skills, progressing your career
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free fresh fruit, snacks and drinks in the office
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wellness initiatives
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social events.
About The Group
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming, and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible, and ultimately sustainable way.
We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.
We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact talent@flutterint.com
Please note we cannot accept general applications; this inbox is just for providing support to those who need it.
Want a seat at the table? Apply now!
We will aim to respond to you as soon as possible. If you’re the right fit for our role, you will be invited to a phone/zoom interview.
Find your passion with PokerStars.
