The role: Game Integrity Services Specialist
This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us outstanding and spending quality time together is crucial for keeping us mission aligned.
Are you our next star player?
The Group regards the integrity of its online gaming sites, as of paramount importance. The Group requires support in respect of protecting the interests of its customers by enforcing the game rules to combat collusion, multiple account abuse, and the use of prohibited software. By enforcing the rules of poker, Game Integrity Services helps the Group to provide a level and trusted playing field to its customers.
The Game Integrity Services Specialist role involves the handling of game integrity queries and account security issues, along with working on customer reported and system generated cases for collusion, multiple accounts abuse, account sharing and potential violations. The Game Integrity Services Specialist will also be responsible for performing financial and account transaction analysis and investigating customers’ physical location in accordance with Group instruction.
Key Responsibilities:
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Work on customer reported and system generated alerts that highlight potential collusion, multiple accounts abuse, account sharing and other rule breaches on behalf of the Group.
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Perform detailed hand reviews to identify potential collusive activity.
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Review account, behaviour and game play data to identify potential suspicious behaviour.
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Review financial transactions and account activity to identify potential suspicious behaviour.
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Identify risk and detect fraud patterns.
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Handle Game Integrity related queries and provide excellent customer service to players using the Group's templates and procedures.
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Other duties as required by the Game Integrity Services Manager.
Skills and Capabilities
Essential:
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Strong knowledge and experience of playing poker
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Excellent knowledge of game variants offered on the Group’s sites
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Comprehensive understanding of poker rules, game theory, and strategy
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Knowledge of online poker and/or casino security and payments related issues, with proven investigation skills and attention to detail
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Excellent command of professional writing
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A team player capable of working efficiently without close supervision.
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Strong all-round proficiency with basic computer software especially MS Office applications
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Strong customer service mentality with first-rate attention to detail
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Ability to work in a high-volume work environment
Desirable:
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Excellent understanding of poker analysis tools and methods
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Excellent understanding of online poker community
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Experience in fraud investigation.
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Additional languages
What’s in it for you?
Our experience-based salaries are competitive. Your package will include:
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30 days paid leave
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Annual allowance for health and dental services
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The option to join our company pension scheme
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A personal interest allowance to let you learn something new or pursue a hobby
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Looking to extend your family? You will receive a cash gift of 34,000 INR for your new addition whilst working for us
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26 weeks Maternity leave at 100% pay & 4 weeks secondary leave pay (paternity) at 100% pay
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External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career.
About the Group
Flutter International is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible, and ultimately sustainable way.
We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.
We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: talent@flutter.com
Please note we cannot accept general applications; this inbox is just for providing support to those who need it.
Want a seat at the table? Apply now!
We will aim to respond to you as soon as possible. If you’re the right fit for the role, you will be invited to a phone/zoom interview.
Find your passion with Flutter International.
