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IT Support Intern

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The role : We are looking for an IT Support Intern to join our IT Global Support team for 12-month period. This role is to be based in our Sofia (Bulgaria) office. 

Are you ready to jump-start your career and acquire invaluable experience in the IT world? Apply now to join our diverse and inclusive team as an IT Support Intern, and embark on an exciting and rewarding journey that will help you reach new heights in your studies and future career! 

Are you our next star player? 

Are you a tech-savvy student or a recent graduate looking for an incredible learning opportunity? We welcome individuals from diverse backgrounds to join our supportive and inclusive environment. Come kick-start your career in IT with our IT Global Support organization as an IT Support Intern and immerse yourself in a hands-on experience that will help you develop valuable skills!

Why we need you?  

As an IT Support Intern, you will be part of our IT Global Support organization, providing top-notch enterprise technology support to our internal users. Reporting to the Tech Support Manager, you will be able to balance exceptional customer service with efficient processes to ensure a smooth experience for our team.

We truly believe that everyone has the potential to learn and grow, regardless of their experience or background. Our team is committed to providing the mentorship, guidance, and resources necessary for you to thrive in your IT career.

Key responsibilities: 

  • Provide 1st level support and, after upping your skills, 2nd level support for Windows and Mac environments
  • Offer proactive hardware and software support, installation, and maintenance
  • Record and resolve incidents and requests raised by users
  • Maintain an inventory of end-user equipment through our Asset Management database
  • Assist with video conferencing support and administration
  • Support Office 365 and Active Directory administration

Who we're looking for?  

As an IT Support Intern you will:

  • Gain hands-on experience working with cutting-edge technology in a professional setting
  • Learn from experienced professionals and develop essential technical and soft skills
  • Hone your problem-solving abilities by tackling real-world challenges
  • Work in a supportive and inclusive environment that encourages growth, diversity, and teamwork
  • Contribute to the success of the company and make a genuine impact

Key requirements: 

Behavioral Competencies:

  • Passion for customer experiences and technology
  • Creative, lateral, and lean thinking
  • Attention to detail
  • Team player with strong collaboration skills
  • Excellent communication and interpersonal abilities
  • Self-motivated and eager to learn and improve
  • Willing to adapt, mentor, and share knowledge

You will stand out if you have: 

  • Basic understanding of Windows and Mac platforms
  • Familiarity with Active Directory, SCCM, and JAMF (advantageous)
  • Knowledge of Microsoft Office 365 and Slack
  • An understanding of ITIL and customer service principles
  • Pursuing a Bachelor's degree in Computer Science, Information Technology, or Information Systems, or a recent graduate in these fields 

What's in it for you?  

Our experience-based salaries are competitive. 

Your package will include:

  • 30 days paid leave
  • Health and Dental Insurance for you, your partner and your children (if you all live at the same address)
  • Personal life insurance and disability coverage
  • A personal interest allowance to let you learn something new or pursue a hobby
  • External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career
  • Looking to extend your family? You will receive a cash gift of 1,000 BGN for your new addition whilst working for us
  • 26 weeks primary carer leave, and 4 weeks secondary carer leave
  • A sports’ card membership valid across the country
  • Discounts as a compliment form us among different services
  • Monthly lunch and travel allowance
  • Free snacks, fruits and drinks in the office.


PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact:

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.


We will aim to respond to you as soon as possible. If you’re the right fit for the role, you will be invited to a phone/zoom interview.

Find your passion with PokerStars

IT Support Intern

  • Sofia, Bulgaria
Apply Now

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