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HR Operations Specialist

Mast Jobs

Singular is an established brand in the iGaming industry developing award-winning solutions that stand out with their flexibility, reliability, and innovation. These three key aspects shape our competitive factor in the market. As of 2021, Singular is part of the biggest iGaming brand worldwide, Flutter Entertainment. The backbone of our success lies in using novel technologies & agile processes by our team of 190+ highly-skilled people.

Role Overview 

HR Operations Specialist plays a crucial role in managing and resolving HR queries from Singular’s people as they arise. Will be responsible for delivering HR support through Workday’s support tool, Workday Help, answering a range of “How do I?” In addition, HR Ops is responsible for the execution and management of all employment related paperwork in accordance with the local legislation. 

Duties and Responsibilities   

  • As a member of the Global HR Operations team will act as the go-to resource for “How do I?” questions that are sent through the Workday Help case management tool; 

  • Manage and process HR hire to retire transactions in Workday, including complex Workday transactions and mass data uploads, gathering the appropriate level of information to correctly process as required and in alignment with established Flutter practices. 

  • Responsible for escalating employee queries to the appropriate teams when In-Country, escalated or specialist support is required. 

  • Monitor progress against SLAs and delivery against agreed scope, performance, and timelines. 

  • Constantly check data in the HR system and update with different information such as terminations, salary and position changes, sick leaves, warnings, vacation and days off. 

  • Act as the first point of contact with employees in connection with HR administration related inquiries and prepare requested employee notices. 

  • Work closely with the legal department and process/manage required paperwork for new hires, terminations, employee transfers, salary increases, and other related employment matters. 

  • Maintain relevant employee records/contracts/annexes/orders in both in a digital and hard copy format. 

  • Preparing reports for the payroll team on a monthly basis: salary changes, new hires, termination, on call, on duty. 

  • Generate monthly report on Employee Leave balance (Capex) for North Macedonia and Malta 

  • Manage insurance list; Constantly review and update with employee related changes. 

  • Coordinate visa application process: work with the central team, coordinate, chase and follow up as required. 

  • Related duties as assigned. 


Working Experience:  

  • Prior experience in HR administrative positions

Standard Qualifications:  

  • Comfortable with navigating through and processing transactions in an HR enterprise system (Workday preferred); 

  • Experience working within HR Operations with knowledge of employee lifecycle processes preferred. 

  • Excellent knowledge of local labour law. 

  • Proficiency with common collaboration tools: Google Docs, Slack. 

  • Good command of MS Office. 

  • Advanced level of English Language. 

Personal attributes:  

  • Exceptional attention to detail. 

  • Outstanding interpersonal skills. 

  • Strong Organizational and time management skills. 

  • Ability to work under pressure. 

  • High self-control, enthusiasm, and adaptability. 


  • Competitive compensation & benefits package;

  • Career and professional advancement;

  • Training and learning opportunities – Online Learning Portals, Public Lectures, Conferences;

  • Insurance package;

  • International work experience;

  • Travel opportunity;

  • Outstanding working environment;

  • Relocation Opportunity.

Why you should apply

We nurture a teamwork environment where ideas are communicated, and knowledge sharing is encouraged. We appreciate the talent and inspire constant self-improvement. We constantly search for progressive thinkers, creative doers, game-changers, visionaries, and groundbreakers who never settle for mediocrity.

HR Operations Specialist

  • Skopje, North Macedonia
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