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Regional IT Support Analyst

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Job title: Regional IT Support Analyst

Location: Isle of Man

Overview of the role:

We are looking for a passionate technical support expert to join our Isle of Man office.

You will provide IT service and technical support to the local office and other locations as required. The endpoint software and hardware servicing and support will be your main responsibility. We always strive for customer support excellence and you will have full ownership of jobs assigned and keeping customers up to date. To record all work and actions in, and maintenance of, you will be using the Jira Service Desk system. There might be occasional travel to provide IT support at global live events.

This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both, while recognising that quality time together is essential for keeping us mission-aligned

Our Isle of Man office sits just outside of the city of Douglas, overlooking King Edward Bay. There is an onsite cafeteria, free gym facilities and games area where people can enjoy a game of pool, ping pong or the occasional yoga class.

What you’ll do:

The role involves managing IT equipment, including stock organization, regular inventory audits, and placing orders to restock assets. Responsibilities include installing operating systems, onboarding new employees, handling equipment logistics, and managing departures. The analyst will address IT issues through a ticketing system and provide on-demand support at the tech bar. Additionally, support for audio-video conferencing devices for office staff is required.

Occasional travel to other locations is expected to provide support or assist at live events, such as poker tournaments. The role includes being on call for one week every 1.5 to 2 months on a rota basis.

What you’ll bring:

The ideal candidate can prioritise tasks and meet tight deadlines. As a self-starter, there is a solid ability to work both independently and within a team, with keen attention to detail and minimal supervision. Strong problem-solving and analytical skills are crucial, along with effective communication with both technical and non-technical staff to ensure high-quality customer service.

A deep understanding of IT security fundamentals is required, along with experience with Microsoft Windows 10 and Apple Mac devices in a Windows Server domain environment. Experience in supporting personal IT equipment, such as laptops, monitors, tablets, smartphones, and other peripherals, is also important.

You are familiar with ITIL and IT networking and communication protocols and solutions. You have worked with virtual environments such as VDI. You have some working experience with Asterisk PBX. You will be a part of the global on-call rotation together with the team

Why choose us:

Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.

  • Discretionary annual performance bonus
  • 30 days paid leave
  • Health and dental insurance for you, your partner and your children (if you all live at the same address)
  • Personal life insurance and income protection
  • The option to join our company pension scheme
  • A personal interest allowance to let you learn something new or pursue a hobby
  • External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career
  • Looking to extend your family? You will receive a cash gift of £1,000 for your new addition whilst working for us
  • 26 weeks primary carer leave at 100% pay & 4 weeks secondary carer leave pay at 100% pay
  • Discounted gym membership
  • Free fresh fruit, snacks and drinks in the office
  • A subsidised canteen which offers hot and cold options for breakfast and lunch
  • Social events; including our sensational summer and Christmas parties.

Equal opportunities:

At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.

We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at talent@flutterint.com . Your journey with us is focused on ensuring you have what you need to be your best self.

Learn more about the works we are doing on Inclusion and Belonging here: https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/

The group:

Flutter International is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE). What sets us apart is our world class brands, cutting-edge products, and our International division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online. What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.

Regional IT Support Analyst

  • Onchan, Isle of Man
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