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Customer Service Agent - Portuguese - Day Shift

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Job title: Customer Service Agent – Portuguese (Day Shift)

Location: São Paulo, Brazil

Employment Basis - Full-Time (Part Time to be considered)

Position Type: Onsite

Shift Pattern: TBD

Overview of the role:

We are looking for a Customer Service Agent – Portuguese (Day Shift) to join our  Betfair International team.

About the Role:

Become a Customer Service Agent and play a key role in shaping the Betfair International customer experience! You'll be part of a dynamic team responsible for handling all customer inquiries across various channels like phone, email, live chat, social media, and even telephone betting.

What you'll do:

  • Be a customer champion! Respond promptly and accurately to inquiries while providing exceptional service.
  • Troubleshoot technical issues and ensure complex problems are resolved efficiently.
  • Build strong customer relationships through proactive communication and personalized interaction.
  • Identify and escalate recurring customer issues to enhance the overall customer experience.
  • Continuously contribute to improving BFI's customer service approach.

What we're looking for:

  • A passionate and fluent Portuguese and English speaker with excellent written and verbal communication skills.
  • Minimum of customer service experience, preferably in a fast-paced, multi-channel environment.
  • Proficiency in Microsoft Office Suite (Word, Excel) and comfortable using the internet.
  • A genuine interest and knowledge of sports and gaming products.
  • The ability to handle challenging situations with professionalism and empathy.
  • A team player with a "can-do" attitude and a willingness to learn.
  • Adaptability and flexibility to work a dynamic schedule, including evenings, weekends, and potentially nights depending on business needs.

Why choose us?

  • We offer a permanent, full-time position with comprehensive training to get you started.
  • Be part of a supportive and collaborative team environment.
  • Enjoy a competitive salary and benefits package.

Ready to join the team?

If you're a passionate and customer-centric individual with a knack for problem-solving and a love for sports, we encourage you to apply!

Equal opportunities:

At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.

We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at talent@flutterint.com . Your journey with us is focused on ensuring you have what you need to be your best self.

Learn more about the works we are doing on Inclusion and Belonging here:  https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/

The group:

Betfair International is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE). What sets us apart is our world class brands, cutting-edge products, and our International division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online. What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.

Customer Service Agent - Portuguese - Day Shift

  • Brazil, Brazil
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