Senior Technology Business Partner

Job title: Senior Technology Business Partner

Location: Leeds and multiple Flutter office locations

Overview of the role:

As part of the Internation Tech Hub function the Business Partner will be responsible for building and maintaining strong relationships with the customers of the International Tech Hub services, which include brands such as PokerStars, Sisal, Flutter Studios, Maxbet and Adjarabet (via Singular). You will act as a trusted advisor and a single point of contact for all their service needs, ensuring they receive high-quality, reliable, and consistent services that support their business goals and objectives.

You will work closely with the senior technology leaders across Flutter International to understand their technology strategy, roadmap, and requirements, and help them leverage the best solutions from the Int Tech Hub portfolio of services. You will also capture new demand, challenge and prioritise requests, and facilitate the delivery of services by collaborating with the Int Tech Hub teams and other stakeholders. You will monitor and report on the performance and satisfaction levels of the services and identify areas for improvement and enhancement. You will also communicate proactively and effectively with the customers about the Int Tech Hub roadmaps, changes and new features, and solicit their feedback and input.

To succeed in this role, you will need to have excellent communication, negotiation, and influencing skills, as well as a strong customer focus and service mindset. You will also need to have a good understanding of the technology landscape and trends in the Service Mgt, Security and Cloud Infrastructure areas. You will be expected to work autonomously and proactively, while also being a team player and a collaborative partner. You will also need to be flexible and adaptable to changing priorities and demands with a passion for helping to transform.

This role is based in any Flutter International office; however, regular travel will be required.

This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both, while recognising that quality time together is essential for keeping us mission-aligned.

Our Leeds office is at the heart of our business. The 8-storey building has an onsite staff gym and cafeteria, two heated rooftop terraces, a dedicated gaming room and a staircase amphitheatre. The space brings all our teams under one roof in the biggest private letting office in Yorkshire.

What you’ll do:

• Own and Manage the relationship between Int Tech Hub and its customers

• Operate as the lead point of contact for the customer on all matters specific to the services provided by Int Tech Hub

• Partner with Customers to support the realisation of their Technology Strategy leveraging Services provided by Hub teams

• Capture new demand, challenge & understand business benefit / need and work with Hub teams to identify the most appropriate solutions

• Develop and manage a customer focused “improvement plan” to ensure full benefit realisation of existing services, embedding adoption and stabilisation measures

• Communicate Int Tech Hub roadmaps to customer including upcoming changes and new features

• Drive a customer focused, service provider mindset and culture across Int Tech Hub teams

• Report levels of performance for all services consumed by a customer against defined performance metrics and SLAs via suitable forums

• Own the Technology Hub Service catalogue

What you’ll bring:

Effective Communicator:

• Provide clarity on business goals; be personally effective in all types of communication and the ability to adapt your communication style to fit the audience.

• Consistently communicate the mission, vision and values to inspire, energise and motivate others throughout Flutter International and Singular.

• Ensures others understand how their efforts positively impact the bigger picture.

• Creates an environment that encourages effective communication and the sharing of diverse perspectives.

Empower and Own:

• Constantly explores and analyses future scenarios and possibilities to help Flutter International and Singular respond to change and shape the future.

• Drives self and others to pursue opportunities that will create sustainable value for Flutter International and Singular

• Makes quality, long and short-term decisions at pace considering various inputs and through collaborating effectively.

• Provides tools to empower teams to make decisions.

• Regularly practices and encourages cross-functional problem solving and decision making.

• Creates a climate where people are curious, resilient, determined, learn and adapt; handles and manages crises effectively; anticipates and shows the way forward during setbacks; builds energy in others to stick with it/ to stay on track / push through

Commercially Savvy:

• Makes it their business to be aware and anticipate emerging external factors and changing market dynamics.

• Constantly explores and analyses future scenarios and possibilities to help Flutter International respond to change and shape the future.

Passion for Players:

• Builds and maintains strong relationships with stakeholders.

• Champions the needs of players and the importance of exceeding expectations; builds and delivers solutions that exceed player expectations.

• Prioritises player satisfaction and builds commitment in others to provide outstanding service.

Hungry for Results:

• Drives teams in the matrix to achieve and exceed results with agility, pace and energy through high impact, bold and challenging objectives.

• Always takes accountability for results and is able to cut across silos to make the right decisions that they and others can be proud of.

• Proactively addresses obstacles to organizational performance and motivates others to achieve even in difficult situations.

• Has a strong reputation with stakeholders for being trusted, fair and for doing what's right.

Win Together:

• Gains trust and support of others, generous with time, advice and knowledge; is able to establish and engage networks to get stuff done rather than depend on authority; seeks out opportunities to break down barriers and collaborate and partner across organizational boundaries.

Agile:

• Is energised by new and unfamiliar situations and quickly adapts; advocates active experimentation and encourages others to be agile in their approach; is adaptable and flexible when developing others encouraging them to learn quickly when faced with new situations and be open to new ideas and ways of working; proactively shares lessons learned across the organisation

• Using the appropriate agile methodologies to deliver a quality product to out customers regularly and reliable. Always looking to continuously improve what we do and who we do it.

Experience:

• Experience of operating in a senior technology role within a fast-paced online/eCommerce organisation

• Extensive experience of stakeholder management, up to and including C-suit

• Experience of vendor and budget management

Skills and Capabilities

• Minimum 5 years of experience in a senior role in a software technical organization

• Experience working with various stakeholders with the ability to effectively influence decisions and collaborate across multiple teams

• Excellent communication and influencing skills, including the ability to explain complex technical challenges in a simple and effective manner;

• Robust relationship building, leadership skills and negotiation techniques

• Ability to set priorities and focus teams on what is most important

• Structured thinking and a clear ability to plan and deliver customer outcomes;

It’s ok if you don’t think you tick every box on this list. We love people who want to challenge themselves and are passionate about what they do. If you believe you can contribute in some areas and are eager to learn, we encourage you to apply.

Why choose us:

Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.

• Discretionary annual performance bonus

• 30 days paid leave

• Health and dental insurance for you, and 50% coverage for your partner and your children (if you all live at the same address)

• Personal life insurance and income protection

• The option to join our company pension scheme

• External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career

• Looking to extend your family? You will receive a cash gift of £1,000 for your new addition whilst working for us

• 26 weeks primary carer leave at 100% pay & 4 weeks secondary carer leave pay at 100% pay

• Free Gym membership & access to an on-site gym

• Social events; including our sensational summer and Christmas parties

• Online Discount Scheme, including discounted shopping and cinema vouchers.

Equal opportunities:

At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.

We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at talent@flutterint.com . Your journey with us is focused on ensuring you have what you need to be your best self.

Learn more about the works we are doing on Inclusion and Belonging here: https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/

The group:

Flutter International is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE). What sets us apart is our world class brands, cutting-edge products, and our International division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online. What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.