As a Customer Service Specialist, we need you to:
- Handle customer inquiries via Digital Service Channels: inbound and outbound call center Chat, Email, Social Media
- Provide customers with the data regarding new and existing services/campaigns
- Register Customer problems and requests correctly and accurately
- Verify any kind of information related to subscribers
- Follow high-security level of customer data confidentiality
- Follow company standards in customer service
- Proper knowledge of Company products/ services/promotions/standards.
We need you to have:
- Fluency in Armenian, good knowledge of Russian, and English will be considered a plus.
- Excellent Communication Skills
- Multitasking skills
- Stress tolerance
- Adaptive to changes
- Quick learner.
